Refund policy

 

Cancellations, changes and refunds policy

The user is asked to read what is stated in this chapter carefully and carefully check the sizes that are suitable for him according to the size chart published on the website, paying attention to the provisions of the law regarding the return policy of underwear items.

The product return policy described below is subject to the Consumer Protection Law 1981 and its regulations, paying attention to what is said in them regarding the return policy of underwear items and in accordance with the relevant legal provisions, including the provisions of the Ministry of Health.

Below is a breakdown of the policy for canceling the order and/or returning products and their conditions:

Cancellation of the purchase transaction within one hour of completing the order of the items on the website and before the item is shipped - will be done by means of a telephone cancellation message to the customer service on the phone: 054-645-8282. Under the aforementioned circumstances, the user will be credited with the purchase amount, including shipping fees, minus 5% of the purchase value or a total of NIS 100 - whichever is lower, for the transaction.

In the event of cancellation of the purchase transaction for any reason after the product has been sent to the user, provided that the packaging has not been opened , he will be entitled to cancel the transaction within 14 days of receiving the item by returning the product to the flagship store and in the aforementioned case shipping fees will be deducted from the amount of the refund and in addition 5% will be deducted from any return The purchase amount or a total of NIS 100 - whichever is lower.

A monetary credit will be given according to what is stated in the law - to the credit card/PAYPAL account, in which the order was made only and in accordance with the credit company's schedules.

Under the guidance of the Ministry of Health: lower parts of swimwear - cannot be returned.

The upper parts of swimwear can be exchanged/returned, provided that the item is in good condition and has not been used in any way - but it is not possible to receive a monetary credit for them - but an identical item after changing the size and/or credit for use in the flagship store in the amount paid by the website user at the time of purchase minus Shipping fees paid by the user. For the avoidance of doubt, in relation to a replacement product "purchased" as part of the exchange, the pricing in the store will be required, which as mentioned is not the same as the pricing on the website.

In relation to items that are not upper or lower parts of the swimwear, the user will be entitled to cancel the purchase transaction within 14 days of receiving the item and provided that the product is in good condition and has not been used. It is clarified that in the case of canceling a transaction with respect to an item that can be canceled, other than due to a defect and/or discrepancy and/or in the case of changing the size, the user will not be entitled to a refund for the shipping fees paid by him, and in addition to any refund, 5% of the purchase value or a total of NIS 100 - the lowest among them .

Canceling a transaction (in relation to the items that can be canceled) and/or changing the size of the upper parts of the swimwear and/or returning them against a credit for use in the flagship store, will be carried out by sending an item to the address of the website operator as stated in the head of these regulations or bringing it to the flagship store, in accordance with the general exchange policy The practice in SHANI, as will be updated from time to time, within 14 days from the date of receipt of the product by the user and provided that the item is in good condition and has not been used in any way.

As mentioned, the credit or credit for use (as the case may be) will be given on the condition that the supplied product is returned without use and/or defect and/or damage - and with the labels on it as received. If the product was returned other than as mentioned in this section, the user will not be entitled to any credit (neither monetary credit nor credit voucher).

The returnable product can be returned in accordance with these regulations and according to the law - as long as it has not been used in one way or another, in its original packaging - within 14 days of receiving it. The website operator will have the sole and absolute discretion regarding the condition of the returned goods. Items and products that arrive after any use and/or signs of such use, such as with the smell of perfume and/or body lotion and/or other preparation, signs of makeup and/or any defect/dirt and/or other, will not be able to be returned and will not be awarded the user of the purchase amount - everything is subject to the sole and absolute discretion of the website operator.

It is clarified and emphasized that items purchased as part of promotions and/or end of season can be returned/exchanged within 48 hours of receiving them, in accordance with the Consumer Protection Law. During the sale, all the cost of the replacement deliveries will be applied to the customers

For the avoidance of doubt, the aforementioned is subject to the other provisions of these regulations regarding cancellations and returns, including the absence of the possibility to return lower parts of the swimwear according to an instruction of the Ministry of Health.

No monetary credit will be given for products for which monetary consideration has not been paid.

Voucher - "credit" for purchases at the flagship store will be given for a period of two years from the day the product is returned.

It will be noted and emphasized: every refund/credit requires and obligates the presentation of the purchase invoice.

For any question related to enquiries, exchanges, returns, etc., please contact the SHANI customer service department as detailed below.

The cost of returning an item through our delivery company - NIS 25